Last Updated: November 4, 2026
1. Introduction
At HABIBI Desert Buggy, we strive to provide our guests with a memorable, safe, and enjoyable desert adventure experience in Dubai.
This Refund & Cancellation Policy explains the terms and conditions applicable to cancellations, rescheduling, refunds, and changes to your booking.
By making a reservation with HABIBI Desert Buggy, you acknowledge and agree to this policy.
2. Booking and Payment
All bookings are subject to availability and confirmation by HABIBI Desert Buggy.
Customers may be required to make full or partial payment to secure their reservation. The applicable payment terms will be communicated during the booking process.
A booking is considered confirmed once confirmation has been provided by our team.
3. Customer Cancellation
If you wish to cancel your booking, please contact us as soon as possible using our official communication channels.
Refund eligibility may depend on:
- The time remaining before your scheduled tour
- The payment amount and booking conditions
- Any special promotional or discounted offer
- The cancellation terms communicated at the time of booking
Please note that certain bookings, promotional offers, or special arrangements may be non-refundable if communicated clearly before confirmation.
4. Rescheduling Policy
Customers may request to reschedule their booking, subject to availability.
- Rescheduling requests should be submitted in advance of the scheduled tour.
- Changes are subject to availability and confirmation.
- Additional charges may apply if the new booking has a different price.
- Last-minute rescheduling requests may not be accommodated.
Please contact our team to discuss available options.
5. Cancellation by HABIBI Desert Buggy
In certain circumstances, we may need to cancel or modify a tour due to:
- Adverse weather conditions
- Safety concerns or operational restrictions
- Government regulations or instructions
- Technical or mechanical issues
- Unforeseen circumstances beyond our reasonable control
In such cases, customers may be offered an alternative date, rescheduling, or a refund, depending on the circumstances and applicable booking terms.
Our priority is always the safety and well-being of our guests.
6. Late Arrival and No-Show
Customers are requested to arrive at the designated meeting point at the scheduled time.
Late arrivals may result in reduced tour duration or cancellation of the booking, depending on operational requirements.
Failure to arrive at the scheduled time without prior notification (“no-show”) may result in the booking being treated as non-refundable, subject to the terms communicated during reservation.
7. Refund Processing
Approved refunds will be processed using the original payment method wherever possible.
The time required for a refund to appear in your account may vary depending on the payment provider, bank, or financial institution.
Any applicable transaction fees or deductions will be communicated to the customer where relevant and permitted by applicable law.
8. Special Circumstances
If you experience an unexpected situation that affects your booking, please contact our team as soon as possible.
We will review such requests on a case-by-case basis and make reasonable efforts to provide an appropriate solution.
9. Contact Us
For cancellation, rescheduling, or refund-related inquiries, please contact:
HABIBI Desert Buggy
Dubai, United Arab Emirates
Email: info@habibidesertbuggy.com
Website: https://habibidesertbuggy.com/